Refund Policy

This Policy applies to prepaid Kickva Flex, Pro All Access, and other digital-access purchases made directly through Kickva. Launch plans provide access for 30 days or 12 months and do not automatically renew. Business contracts, purchase orders, marketplace purchases, promotions, and third-party resellers may have separate written terms.

We will approve a full or appropriate refund where our review confirms one of the following:

• the same purchase was charged more than once;
• payment was captured but paid access was not delivered within 24 hours after you reported the issue, and we could not restore it;
• the Service was materially unavailable due to a verified Kickva fault for a substantial portion of the purchased access period;
• the amount charged differed from the final server-confirmed checkout amount;
• the transaction was unauthorized and the payment provider’s verification supports that finding;
• a refund, cancellation, or remedy is required by applicable consumer law.

Because paid access and digital capacity become available immediately, change-of-mind refunds are generally not available after a Premium tool, cloud credit, export, or paid feature has been used. If you purchased by mistake, contact us within 48 hours. We may approve a full refund where records show that no paid entitlement or cloud capacity was used. This discretionary review does not limit any mandatory consumer right.

• dissatisfaction caused only by an AI or editing result after the feature operated as described;
• unused time remaining after you voluntarily stop using an accessed plan;
• browser, device, connectivity, unsupported-format, or third-party platform issues outside Kickva’s reasonable control;
• failure to review tool requirements, free allowances, price, billing period, or this Policy before purchase;
• access suspended for fraud, unlawful conduct, payment manipulation, credential sharing, or material breach of the Terms;
• promotional, complimentary, trial, or already-refunded access with no amount paid;
• requests submitted after the applicable period without a legal basis or evidence of a continuing service failure.

Submit duplicate-charge, non-delivery, incorrect-amount, or technical-failure requests within 7 calendar days of payment or first becoming aware of the issue. Unauthorized transactions should be reported immediately and no later than the period required by your bank or payment provider. A late request may still be reviewed where law requires, the issue was not reasonably discoverable earlier, or exceptional circumstances are documented.

Email support@kickva.com with the subject “Kickva Refund Request” and include:

• the receipt email and purchaser name;
• Razorpay payment ID or Kickva receipt/order reference;
• purchase date, amount, and selected plan;
• a concise explanation and relevant screenshots or error details;
• for an unauthorized payment, confirmation that you have secured the affected account and contacted the payment provider or bank where appropriate.

Never send a card number, CVV, UPI PIN, password, one-time password, or full bank credentials. We may request limited additional information to verify identity, payment ownership, usage, or the reported failure.

We aim to acknowledge a complete request within 3 business days and decide it within 7 business days. Complex fraud, provider, or technical investigations may take longer; we will provide a status update. Approval may be full or proportional where only a distinct part of the paid service failed. A rejection will identify the principal reason and available escalation route.

Approved refunds are submitted through Razorpay to the original payment method. Kickva does not request an alternate bank account for ordinary refunds. Provider and bank posting times commonly take 5–10 business days after submission and can take longer depending on the payment method. Taxes are refunded where applicable; currency conversion, bank, or network charges not received by Codicore may not be recoverable.

When a refund is processed, the related Premium entitlement ends and remaining credits or paid capacity are cancelled. If a partial refund is agreed, we will explain any adjusted entitlement. Continued use after a full refund, or attempts to reuse an entitlement token, may be blocked. Your free access remains available unless separately suspended under the Terms.

Please contact us first so we can investigate quickly. Filing a chargeback does not expand refund eligibility and may delay resolution while the payment provider reviews evidence. We may suspend the disputed paid entitlement and provide transaction, access, security, and communications records to Razorpay, banks, or card networks. Nothing here prevents you from using rights available through your bank or consumer law.

This Policy does not exclude guarantees, refunds, remedies, or complaint channels that cannot lawfully be excluded. If you disagree with a decision, reply with additional evidence and request escalation. We will conduct a second review by a person not responsible for the initial decision where practical. You may also approach the payment provider, your bank, or a competent consumer forum.

The version displayed when you purchased generally governs that purchase, except where a later version is more favorable or law requires otherwise. We may update this Policy for new plans, providers, or legal requirements. Material changes apply prospectively and will be dated clearly.